eBay Users: What You Need to Know About Phishing Scams

Are you an eBay user?  Whether you use eBay to do your online shopping or if you use eBay to generate extra income for yourself, as an eBay seller, there is something that you need to be aware of. As an eBay user, whether you are a seller or a buyer, you need to be on the lookout for phishing scams.  Phishing scams are rapidly increasing in popularity and many are using eBay as a front.  To protect your identity, as well as you finances, you need to be on the lookout for them.

If you are relatively new to eBay or online shopping in general, you may not know exactly what phishing scams are.  Do you?  If not, you should know that phishing scams are actually complex online scams.  A shady individual or a scammer makes a fake website that is similar to eBay or at least a fake eBay sign in page.  You are then sent an email that appears as if it was from eBay.  The only thing is that it wasn’t.  The goal of a phishing scam is to get you to visit the fake page and enter in your eBay sign in information, including your eBay screen name and your eBay password.  Once a scammer has your information, they get access to you personal information stored on eBay, as well as free use of your eBay account.

One of the reasons why phishing scams are so easy to fall victim to is because they give you the impression that is something is wrong with you eBay account or that you did something wrong yourself.  For instance, many phishing scams contain a message asking why you didn’t pay for an item that you ordered or outline the fact that your eBay account has been suspended.  The goal is to get you so worried that you will automatically click on the link to get the problem solved; however, as previously mentioned, the link takes you to a site that looks just like eBay, but it isn’t.  There is where the trouble comes in.

If you get an eBay phishing scam email, you will want to do a little bit of detective work, before actually clicking on the link. In fact, you shouldn't even click on the link.  The first thing that you will want to do is look at your name, as most eBay phishing emails start with “Dear eBay Member,” or something along those lines.  Real eBay messages will refer to you by your eBay screen name or even your real name.  You can also roll your mouse over the link provided to you and see where it will actually take you.  In most cases, you will find that you are being directed to another site, not eBay.com.  All eBay messages should appear in your “My eBay,” message box.  To see if eBay really sent you an email, you can log into your eBay account, from a brand new window that you open up, and check your messages, if you even have any at all.

If you do receive an eBay phishing scam email, you are advised to contact eBay or examine eBay’s help center. There you will find instructions on how to report the email or send a copy of it to eBay. Although your first thought may be to delete the eBay phishing scam email, you will actually want to follow eBay’s reporting instructions.  You may know that you are being scammed, but other may not.  Reporting an eBay phishing scam to eBay allows them to take care of the problem; thus likely reducing the number of eBay users who fall victim to similar scams.

Now that you know exactly what eBay phishing scams are, you are urged to be on the lookout for them.  Keeping an open eye is your best line of defensive against eBay phishing scams or any phishing scams for that matter.

eBay University – What Is It All About?

eBay University is the learning program that eBay  established to help people become successful eBay  merchants. For convenience, eBay classes are held  in many locations throughout the United States, and  classes may also be completed from home, using  your computer.

You should note that all of the information you will  learn through eBay University can be found on the  website – for free. However, understanding that free  information isn’t always easy. eBay University will  teach you how to open a seller’s account, how to  conduct research and create listings, how to improve  listings for greater success, how to integrate Paypal  with eBay, how to monitor your auctions, and how to  complete transactions.

Once you’ve finished the Selling Basics course, you  are ready for the ‘Beyond the Basics’ course. This  advanced course will teach you how to start and  grow an eBay business, how to choose and create  listing formats that sell, how to use all of the eBay  resources, how to market your business, how to  pack and ship your items, and much more. Both  courses are reasonably priced, and well worth the  short amount of time that it takes to complete  each course.

eBay Sellers: Tips to Help Your eBay Items Sell

 

Are you an eBay seller? If you have been looking for a relatively easy way to make money, there is a good chance that you are.  Different individuals use eBay, but many use eBay to make a little bit of extra money or even to financially support themselves and their families.  If you are an eBay seller, how is everything currently going?  Are you making as much money as you had hoped to?  If not, you will want to continue reading on; as some tips are outlined below on how you can help to make sure that your eBay items sell.

When it comes to buying items on eBay, there are many eBay buyers who are the lookout for eBay scams.  Before purchasing an item, one of the first things that an eBay buyer does is check the feedback of the seller.  Doing business with a highly rated and recommended eBay seller reduces or completely eliminates the chances of getting scammed on eBay.  Feedback helps to give you a good reputation, but there is something else that can help you get a good reputation too, an “About Me,” page.  This is a page where you are able to introduce yourself and give a little bit of background information about yourself or your eBay business.  “About Me,” pages are optional, but there are a number of benefits to having one.

Once an eBay buyer has learned that a seller who has an item that they want for sale is a reputable one, they will then continue to examine the product being sold.  This is where your biggest chance of making a sale comes in.  First, you will want to make sure that your products are being sold at a fair price.  Keep in mind, when making your auction listings that you want to make a profit, but you don’t want to scare off any potential buyers with high prices.  Just making sure that your prices are reasonable is enough to increase your chances of making a sale.

Secondly, you will want to make sure that you accurately describe all of your items that are being sold.  For instance, if you are selling a lot or a group of children’s toys, you may want to take the time to list the names of each toy being sold.  Outline the condition that each toy is in as well.  If you are selling toys that require batteries, you may want to state whether or not the batteries are included.  Providing a detailed, accurate description of all of your items will definitely increase the chances of them selling.

In addition to a detailed description, it is also important that you have pictures of your items.  eBay allows you to post one free picture, but more can be posted for additional fees.  Don’t let these additional fees deter you from posting additional pictures, as they are likely to increase the chances of making a sale. In fact, you may want to look into free photo sharing websites, such as PhotoBucket, as they allow you to post additional eBay pictures for free.  When taking pictures of your eBay items, you will want to make sure that you take a number of close-up pictures.  Also, make sure that the pictures are easy to see and that the lighting is good.  Having poor pictures or no pictures at all is one of the many reasons why many eBay items go unsold.

The methods of payment that you accept may also have an important impact on how well your eBay items sell.  One of the most common forms of payments used, to pay for eBay purchases, is PayPal.  The reason why PayPal is so popular is because it enables shoppers to buy items from you, without having to disclose their account numbers.  If you aren’t already accepting PayPal, you will want to look into doing so.  Although most eBay buyers use PayPal, you will also want to remember that not everyone does. For that reason, you may also want to accept other methods of payment, including money orders or personal checks.  The only thing with personal checks is that you may want to wait until the check clears before shipping the buyer their merchandise, especially with large purchases.

By implementing the above mentioned eBay seller tips, you may start seeing an increase in your eBay sales, even right away.  In all honesty, you need to think of it from a seller perspective.  Look at your auction listings; would you buy what you were selling?

eBay Sellers: The Importance of Communication

Are you an eBay seller?  If you just recently became an eBay seller, you may still be learning the ins and outs of eBay, particularly how to make a profit.  While there are an unlimited number of tips that could help increase your chances of making a profit on eBay, like detailed product descriptions and such, there is one way that is relatively simple; having an open line of communication with all of your eBay buyers.  Although you may not necessarily think about it at the time, communication goes a long way when it comes to online business transactions, particularly on eBay.

When it comes to keeping an open line of communication with your customers or potential customers, there are three main situations that you should take advantage of. First, if you are selling a popular item, you may have a number of bids or even a number of questions.  If your product description wasn’t very detailed, it shouldn’t come as a surprise to you to have messages from other eBay members seeking more information.  While some of these questions may be good, valid ones, others may seem a little bit out in left field. In fact, some eBay member questions may leave you wondering if they even looked at your auction listing. Still, it is advised that you answer all user questions in a polite and timely matter.  Doing so will increase the chances of your item or items being sold.

Once an eBay buyer has agreed to buy an item from you, whether it be through a traditional auction listing or a “Buy It Now,” sale, you will want to send your customer an invoice, showing the total amount of money that they owe you. After you have received payment, there is a good chance that you will box up the items sold and head to the post office.  A great way to make a good impression is to send your customers an update email; an email that can let them know that their items were just shipped.  Many eBay buyers like this because it gives them an estimated arrival time frame.  Should you have purchased a package tracking number, you will want supply your customers with that information.

It is also advised that you follow through, within a few days or a week, to see if your customers received their items.  You may also want to send a personal note asking them how they liked the items and such.  One thing that you definitely want to include in a follow-up message is a thank you note.  You will want to thank each of your eBay customers for doing business with you. You should also state that you hope to do business with them again.  In today’s society, many consumers are not thanked for their business anymore, although many wish that they still were.  Sending a thank you follow-up note will only take a few minutes of your time, but it is something that your customers will likely remember for sometime to come.  

As it was stated above, having an open line of communication may increase your eBay profits.  Why you may ask?  Well, you need to think of it from a consumer standpoint.  If you could shop at two different retail stores, which both had the same products available for the same prices, which store would you choose?  If you are like most consumers, you would respond with the store with the best customer service.  eBay is no different.  With competition increasing each day, you need to be able to set yourself apart from other eBay sellers.  The best way to do this is to go the extra mile for your customers.

Keeping an open line of communication before, during, and after each sale will help give you a good, positive reputation among many eBay buyers.  It will also likely result in return customers; customers who can help to increase your eBay profits.

eBay Sellers: How You Can Use Completed Searches to Your Advantage

Are you an eBay seller? If so, are you successful at what you do?  Perhaps, the better question to ask yourself is if you are making a profit selling on eBay?  If you aren’t, there are a number of steps that you can take to increase your chances of making a sale.

When it comes to improving your chances of making a sale on eBay, your first impulse may to be change the way that your eBay items are listed for sale.  For instance, it is often suggested that you upload detailed pictures of your items, provide detailed descriptions and such. While you will want to try doing so, you will also want to focus on the items that you are trying to sell.  Your problem, with making a profit on eBay, might be the items that you have listed.  If you have a poor quality item, you may not be able to sell it, but you would still be responsible for paying your eBay fees.  In this case, you will not only be unable to make a profit, but you may also end up losing money.

When it comes to knowing which items you can profit from selling on eBay, there are many sellers who think that it is impossible to do.  While it may seem impossible, it isn’t.  Before actually trying to list a particular item for sale online, like an old music CD, you can check to see if that item has been sold on eBay before.  If that particular item was sold before, you can also figure out exactly how much money it sold for!  This will give you a good idea as to whether or not it would be worth it for you to spend the time creating your auction listings and paying eBay’s fees.  Although the decision as to whether or not you still want to post your item for sale is yours to make, it may give you inside information; inside information that you will want to take into consideration when making your decision.

To perform a search of completed auctions, you will want to perform an advanced search. The link to the advanced search form can be found by eBay’s traditional search box.  The only thing that you will to do differently is check the box labeled “Completed Listings Only.”  Your results will include auctions that meet your searching criteria, but that have already been completed.  If an item sold, its price will be outlined in green print. If an item did not sell, the asking price will be outlined, but in red print.  As previously stated, performing an eBay completed search gives you the ability to tell whether or not you have a good seller on your hands.

In fact, you can not only use a completed listing search to determine if an item you already have is worth money, but you can also use this eBay tool to help you make money.  If you are like many eBay sellers, there is a good chance that you are always on the lookout for great deals, bargains, or antiques.  Familiarizing yourself with popular eBay items, ones that can be considered “hot sellers,” is a great way to make yourself a profit on eBay.  Should you have the ability to do so, you may want to have a partner at home looking up eBay completed listings, while you are out shopping for items to sell at yard sales, flea markets, or thrift stores.

Performing an eBay completed listing search will only take a few minutes of your time.  Despite only taking a few minutes of your time, eBay completed searches can help you make money as an eBay seller, not lose it.

eBay Sellers: How to Market Your Auctions

Are you an eBay seller?  If you are, your goal is likely to make as much money as you can by selling products that you no longer need or want on eBay.  Unfortunately, there are now thousands, if not millions, of individuals who are interested in doing the same thing.  For you, this often means a steady increase in competition.  However, even with competition, you should still be able to make a profit when using eBay, but you may need a little bit of help.  That help could from marketing.

When many of us think of internet marketing, we often automatically think of online retail stores or online websites.  Although you are not running your own online retail store, you are trying to make a profit online; therefore, you are, in a way, like a retailer.  Just having your for sale items listed on eBay is enough to get your eBay items exposure, but you may want to think about taking it a step farther.  There are a number of different ways that you can go about marketing your for sale eBay items, without having to spend a dime.

Perhaps, one of the best ways to go about marketing your eBay items is by joining the eBay community, otherwise known as the online message boards.  When you talk with other eBay community members your screen name used is also your eBay name.  In the eBay community forum, every time that you start a new message or respond to an existing one your name is left, with a link to your main eBay webpage.  That is the age that outlines all of the items that you currently have available for sale.  Many eBay community members click other member’s pages just out of curiosity, but it not uncommon for someone to find something that catches their eye.  Simply starting a few conversations with other eBay community members, even just occasionally, may help to up your eBay exposure.

Another relatively easy way that you can market your eBay auction listings to the general public is by posting on a number of message boards, besides eBay.  There are a number of message boards that allow internet users, just like you, to post information on items that they have available for sale, both on and off of eBay.  Providing a link, as well as short description of some of the items that you are looking to sell is a great way to increase your eBay exposure and up your chances of making a sale. When taking this internet marketing approach, it is important that you only advertise your eBay listings in areas designated for doing so.  Spamming is not permitted on many online message boards and it may actually get you a bad reputation.

Speaking of using online message boards, there are a number of online message boards or forums that allow members to have signatures.  Signatures are where many people leave their name or a favorite quote of theirs, but some message boards allow members to use it as space to promote their products or businesses. Before posting a link to your eBay auctions, you are advised to examine the online message board’s policy concerning signature advertising.  Should it be allowed, you are advised to take advantage of this free internet marketing.  You will want to post a link to your eBay sales page, but be sure to mention that eBay is where all clickers will be going.

Another easy that you can promote your eBay items, particularly if you have multiple items for sale, is by putting a “please checkout my other eBay auctions,” message at the end of each of your eBay listings.  As with all of the other above mentioned internet marketing tactics, this is easy and free to do.

eBay Sellers: How to Deal with Difficult Customers

If you are an eBay seller, you will have to do business with eBay buyers.  As traditional retailers do, you may also have a problem with some customers. While the majority of eBay buyers are more than pleasant to deal with, there are some who can “ruffle your feathers.”  While your first thought may be to give a difficult eBay buyer a piece of your mind, you may want to refrain from doing so, especially if you rely on eBay to generate income for yourself and your family.

When it comes to dealing with difficult eBay buyers, one problem that commonly arises is with your current auction listings.  It is not uncommon to get an eBay message from a buyer requesting that you lower your price on one of your listed items.  In fact, it is not uncommon for an eBay buyer to mention that other eBay sellers have the same items listed for less.  If and when this ever happens to you, you will want to keep your cool. You should simply state that you are unable to lower your asking price.  Kindly suggest to the eBay buyer in question that if they are looking for more affordable prices, they should consider doing business with an eBay seller who offers more affordable merchandise.  The decision as to whether or not you want to lower your eBay prices is yours to make, but you should never feel pressured into doing so.

Another situation that commonly arises on eBay, concerning difficult eBay buyers, is the payment process. There are many eBay buyers who make the mistake of assuming that all eBay sellers accept the same methods of payments, but not all do.  One of the most common methods of payment accepted is PayPal.  If you currently do not have a PayPal account, you may want to look into doing so.  Regardless of what methods of payments you do accept, you are urged to outline them in your auction listings.  Yes, eBay has a section for that, but, unfortunately, not all sellers make their way down to that section.  Should you have a buyer that wants to make alternative arrangements, you need to use your best judgment.  If you cannot reach an agreement, eBay should be notified.

One of the other common problems that arise on eBay, with difficult eBay buyers, is those who refuse to pay.  With eBay, if you bid on an auction and win it, you are responsible for making payment; however, that doesn’t mean that everyone does.  When trying to request payment from a non-paying eBay buyer, you will want to stay professional when doing so. By simply sending a few reminder notices you should still be able to keep your positive image.  If you haven’t heard anything from your non-paying eBay buyer, you may want to contact eBay after about a week.  eBay has a process that allows you to get your fees back, as well as a process that will gives non-paying eBay buyers a negative feedback rating.

It is also not uncommon for an eBay buyer to be unhappy with the item that they purchased and received from you.  If this happens, you need to also use your best judgment.  To prevent a problem from occurring, you will want to make sure that you provide a detailed description of whatever you are selling, as well as numerous pictures.  It is also advised that you outline a return policy, whether or not you actually have one.  Should you have intentionally or unintentionally mislead an eBay buyer, you should make the situation right; however, stand your ground if you are being scammed or “taken for a ride.”

The above mentioned situations are just a few of the many that you may come across as an eBay seller.  No matter what situation arises, you are advised to use your best judgment and also keep your cool. In the end, you will be glad that you did.

eBay Data and Research – How Important Is It?

eBay is a business anyway you look at it. Sure, it is a great deal of fun for both the buyers and sellers,
but when you look at it from another view point, you will see that it is a business from the seller’s point
of view, the buyer’s point of view, and eBay’s point of view. 40 million dollars a day travels through eBay.
Selling items on eBay successfully is an art, and eBay offers many different forms of Data and Research to ensure that you are selling the right items, to the right people, in the right way.

Some of the data and research is not free, but much of it is. The available resources include hot items by
category, eBay Pulse, merchandising calendar, sales reports, marketplace research, buyer behavioral report, and the eBay solutions directory. These tools are quite easy to use, and the information that can be gleaned from them is extremely valuable.

The Data and Research tools are all accessible through your seller’s account, by clicking on the
‘Advance Selling’ link. Learn to use those tools, and get your piece of that $40 million eBay revenue each
day.

eBay Courses – Are They Worth It?

There are numerous eBay courses that are available on the Internet today. These books and courses are 

designed to help you become more successful on eBay. Unfortunately, not all of these courses are worth the money that you will pay for them. Some of them are full of what used to be good information – when it was relevant – and others are simply junk information, written by someone trying to make a quick buck.

Before you purchase any eBay course, find out when the course was written. If it was written in 2004, for
instance, you don’t want it. Even though that hasn't been very long ago, eBay changes so fast that much
of the information will not be relevant. However, if the original issue of the course was written several years
ago, but the course is updated each year, this will probably be a good course for you.

Again, use care when purchasing eBay courses. They can be quite helpful and enlightening, but only if the information in them is still good. Talk to other eBay sellers – preferably successful ones – to find
out what courses are recommended.